At Singhaar House, your satisfaction is our priority. We ensure that every product is delivered in perfect condition. Please read the policy carefully before making a purchase.

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1. Eligibility for Return or Exchange

You may request a return or exchange within 7 days of delivery if:

• The product delivered is incorrect.

• The product is broken or damaged during delivery.

⚠️ Products cannot be returned or exchanged for any reason other than those listed above (e.g., change of mind, dislike of shade, etc.).

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2. Proof Requirement

• You must record a video while opening your parcel for the first time (unboxing video).

• Complaints without an unboxing video will not be accepted.

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3. Complaint Process

To register a complaint, please contact us at:
📧 singhaarhouse@gmail.com

Once your claim is verified, we will arrange the return, exchange, or refund as applicable.

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4. Refund Timeline

• Refunds are processed after the returned item is received and inspected.

• Approved refunds will be made to your original payment method within 5–7 business days.

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Shipping Policy – Singhaar House

• Orders are processed within 1–2 business days.

• Standard delivery time is 3–7 business days, depending on location.

• Orders placed on weekends or UAE public holidays will be processed on the next working day.

• Delivery delays may occur due to courier issues, weather, or public holidays.

• Shipping charges are clearly shown at checkout.

• Once dispatched, a tracking number will be shared via SMS or email.

• In case of a wrong or damaged item, you must register your complaint within 7 days (with an unboxing video).

• If the delivery address provided is incorrect or incomplete, the parcel may not be delivered — the responsibility lies with the customer.

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Customer Support

For any queries, please contact us at:
📧 singhaarhouse@gmail.com